SpinBob is operated by Win Top Ltd, a company licensed and regulated by the Anjouan Gaming Authority under licence number ALSI-202509029-FI1. That licence is the legal basis on which we run this platform, and it sets the standards we are required to meet — from how we handle player funds to how we respond when things go wrong. We launched in 2025, and everything about how the site is built reflects decisions made with that regulatory framework in mind.

Who We Are Accountable To

Our licence with the Anjouan Gaming Authority means we operate under an external authority with the power to review our practices, require changes, and — if necessary — withdraw our permission to operate. That accountability is not a formality. It shapes how we keep records, how we manage complaints, and how we document the decisions we make about the platform. When you have a dispute or a concern that we have not resolved to your satisfaction, you have the right to escalate it, and we are required to make that process accessible.

We take the same approach internally. When something goes wrong — a payment delay, a technical fault, an error in how a bonus was applied — we expect our team to deal with it directly and honestly, not to deflect or delay. Getting things right the second time is not good enough as a standard; acknowledging what happened and explaining it clearly to the player is the minimum we hold ourselves to.

How We Handle Your Money

Player balances are kept separate from the operational funds Win Top Ltd uses to run the business. This is not optional — it is a condition of how we are licensed — but it is also the right way to operate. It means that your deposited funds are not exposed to the company's day-to-day financial activity. When you request a withdrawal, that money comes from a ring-fenced pool that exists for that purpose.

Our withdrawal processing target is zero to twenty-four hours. We set that as a standard because slow cashouts are one of the most common and most avoidable sources of frustration for players. The payment routes we list — including cards, e-wallets, bank transfers, and cryptocurrency options — are chosen on the basis that they are reliable and that they actually work for players based in the United Kingdom. We do not list a payment method unless we are confident it functions consistently.

Safer Gambling

Safer gambling is not a feature we added after the fact. The platform is built with the assumption that some players will need tools to manage how they play — deposit limits, session controls, self-exclusion options. These are available, and we expect them to be easy to find. We do not design the site to make those tools hard to reach or buried under account settings. If you are finding that gambling is causing you difficulty, those controls are there for you to use without friction, and we take requests to restrict or close accounts seriously and act on them promptly.

The providers we work with — including Pragmatic Play, Evolution, Play'n GO, and others — are chosen in part because they meet recognised standards for fair game mechanics. That is one of the criteria we apply when deciding which software to carry on the platform.